Frello

Jade Perkins

A collection of guides and help articles for members to make the most of Frello

Guides for members

Find out how to sign up to a club or organisation as a paying member or casual member

How do I register for a club?

Help your club grow by inviting your friends to join!

Inviting your friends to join the club

Find out how to opt-in to the member directory and choose what information is displayed

Listing your details in the member directory

Find out how to enable push notifications and manage notification settings on your device

Push notifications

Find out how to unsubscribe from bulk club email communication

Unsubscribing from club emails

Find out how to download the QR code for registrations

QR Code for registrations

Registration & account management

Learn how to quickly renew your membership when it is about to expire

How to renew your membership

Renewing or changing your membership

A step-by-step guide to making online payments through Frello

Making payments

An overview of the different card payment failure messages and what they mean

Card payment failures

Find out how to transfer account credit to other members

Transferring account credit

Find out how to make a booking for yourself or others

Making a booking

Find out how you can create bookings for circle members

Make bookings for circle members

Learn how to change or edit your existing bookings

Making changes to your booking

Find out how to pay for your booking using online payments, coupons or account credit

Paying for your booking

Find out how to get a pin number for your booking to open doors and turn on court lights

Getting a pin number for your booking

Find out how to set up a regular or recurring booking

Create a recurring booking

Find out how to use your pre-paid bookings on the kiosk screen

Using a pre-paid booking

Find out how to remove your booking so others can play instead

Cancelling your booking

Find out how to put your name on the waiting list to get notified when a court or bookable area becomes available

Using the waiting list

Using the booking system

This help article describes how to log your visits at the facility if your club is using the visitor log module for contact tracing purposes

Logging your visits at the facility

Using the visitor log

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.